Careers

Reports to: Vice President

 

Job responsibilities:

• Respond promptly and professionally to all email, phone and other inquiries received from customers.

• Respond to all email and phone leads immediately.

• Qualify leads based on needs, budget & timeframe.

• Provide consistent follow-up to online prospects to facilitate Dream Home Consultations.

• Provide information and marketing material to prospects.

• Utilize lead-management software, live chat, and other web-based tools.

• Plan & execute weekly email campaigns.

• Plan & execute social media campaigns.

• Follow-up to create engagement, set appointments and complete other activities that result in face-to-face appointments.

• Maintain ongoing, personal contact with our Customers.

• Demonstrate current, accurate and comprehensive knowledge of Smith Custom Homes’ process and plans.

• Work with the Realtor community to grow our database of lots in the Pre-Construction program.

• Assist in the coordination of events like expos, broker meetings & luncheons.

• Display outstanding Customer Service skills and teamwork.

• Update website and social media pages as needed.

• Update database of realtors and prospects as needed.

• Manage website chat from 9am to 5pm M-F

 

Competencies:

• Judgment/decision making

• Resourcefulness

• Organization/Planning

• Listening

• Customer focus

• Team player

• Energy

• Ambition

 

We seek a driven, customer-focused and personable individual with:

• Strong computer skills, including Microsoft Office software.

• Internet and email proficiency.

• Demonstrated sales success.

• Strong organizational, planning and self-management skills.

• Ability to prioritize time well, manage several projects at once and working under deadlines.

• Capable of working in an unstructured environment, while successfully completing projects with minimal supervision.

• Proven ability to consistently and properly follow up with Customer leads.

• 2 years sales OR customer service in Real Estate preferred

• OR 2 years experience as a social media manager/influencer.

• OR A proven track record of two to five years in internet-based sales and marketing in a real estate environment.

• Outstanding customer service skills.

• Excellent written and verbal communication skills.

• Proficiency in the Microsoft Office Suite.

• Experience using sales contact management systems.

• Solid planning and multi-tasking skills.

• The ability and inclination to work in a fast-paced sales environment.

 

Education/Experience: 

A high school degree is required. Conversely, a bachelor’s degree and/or previous experience in the real estate or new home industry is preferred.

Disclaimer*** This job description is not exclusive or exhaustive of all job functions that an associate in this position may be asked to perform. Other duties and responsibilities may be assigned based business needs.

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Please submit resume to marcus@smithcustomhomesfl.com. No phone calls please.

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